Privacy Policy

Effective Date: July 24, 2026

Welcome to FreshMilk.ae (“Fresh Milk”, “we”, “our”, or “us”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase products from us.

By using FreshMilk.ae, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:

• Full Name

• Email Address

• Mobile Number

• Delivery Address

• Billing Address

• Company Name (if applicable)

Payment Information

We do not store your debit card, credit card, or online banking information.

Payments are processed securely through trusted third-party payment providers. Your payment information is encrypted and handled according to industry security standards.

Automatically Collected Information

When you browse our website, we may automatically collect:

• IP Address

• Browser Type

• Device Information

• Operating System

• Pages Visited

• Date and Time of Visit

• Referral Source

• Cookies and Similar Technologies

How We Use Your Information

We use your information to:

• Process and deliver your orders

• Verify transactions

• Communicate about your purchases

• Respond to customer inquiries

• Improve our website and services

• Send order updates and delivery notifications

• Prevent fraud and unauthorized transactions

• Comply with legal obligations

• Send promotional offers and newsletters (only if you have opted in)

Cookies

FreshMilk.ae uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

• Remember your preferences

• Keep items in your shopping cart

• Improve website performance

• Analyze website traffic

• Personalize your shopping experience

You can disable cookies through your browser settings, although some website features may not function properly.

Sharing Your Information

We respect your privacy.

We do not sell, rent, or trade your personal information.

Your information may only be shared with trusted third parties when necessary, including:

• Delivery and logistics partners

• Payment service providers

• Website hosting providers

• IT support providers

• Analytics providers

• Government or regulatory authorities when required by law

All service providers are expected to protect your information and use it only for the services they provide.

Data Security

We take appropriate technical and organizational measures to protect your personal information against:

• Unauthorized access

• Loss

• Misuse

• Alteration

• Disclosure

While we strive to use commercially reasonable security measures, no method of internet transmission or electronic storage is completely secure.

Data Retention

We retain your information only for as long as necessary to:

• Fulfill your orders

• Provide customer support

• Meet legal and tax obligations

• Resolve disputes

• Enforce our policies

When your information is no longer required, it will be securely deleted or anonymized where appropriate.

Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your information

• Withdraw marketing consent

• Request a copy of your personal data

• Object to certain processing activities

To exercise these rights, please contact us using the details below.

Marketing Communications

If you subscribe to our newsletter or promotional emails, you may receive updates about:

• New products

• Seasonal offers

• Promotions

• Company news

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing any personal information.

Children’s Privacy

FreshMilk.ae is not intended for children under the age of 18.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take appropriate steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or services.

Any updates will be posted on this page with the revised effective date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.

Fresh Milk

Website: https://freshmilk.ae

Email: hello@freshmilk.ae

Customer Support: Available through our Contact Us page

Your Trust Matters

At Fresh Milk, protecting your privacy is just as important as delivering fresh, high-quality dairy products. We are committed to handling your information responsibly and providing a safe, secure, and transparent shopping experience every time you visit FreshMilk.ae.