Refund & Return Policy

At FreshMilk.ae, your satisfaction is our priority. We are committed to providing fresh, high-quality dairy products and excellent customer service. If you are not satisfied with your order for any reason, we will do our best to make it right, including offering a replacement, store credit, or a refund where applicable.

1. Eligibility for Refunds

You may request a refund or replacement if:

• The product arrives damaged or spoiled.

• The wrong product was delivered.

• The product does not meet our quality standards.

• Your order is incomplete or missing items.

2. Refund Request Timeframe

To be eligible for a refund or replacement, please contact us within 24 hours of receiving your order. Prompt notification allows us to investigate the issue and continuously improve our products and service.

3. How to Request a Refund

To request a refund or replacement, please provide:

• Your order number.

• A brief description of the issue.

• Photos of the product (if applicable).

4. Refund Process

Once we review and approve your request, we will:

• Process the refund to your original payment method, or

• Offer a replacement product or store credit, depending on your preference and the circumstances.

Approved refunds are typically processed by the next delivery day. Depending on your payment provider or bank, it may take additional time for the refunded amount to appear in your account.

5. No Need to Return Perishable Products

As our products are fresh and perishable, you are generally not required to return them. However, we may ask you to provide photographs or other reasonable evidence so we can verify the issue and maintain our quality standards.

6. Contact Us

If you have any questions about our Refund & Return Policy, please contact us:

FreshMilk.ae

Email: hello@freshmilk.ae

Phone: +971 50 518 0493

We appreciate your trust in FreshMilk.ae and are committed to ensuring every customer enjoys fresh, high-quality dairy products and a smooth shopping experience.